FAQ

How do I get started?

Sign up to create an account, buy classes, and reserve to SWERVE!

How do I reserve a class?

In order to reserve a bike, you must first purchase classes. To buy classes, sign up for a username and password or if you've already created an account, you can simply login to purchase classes and begin reserving. We accept Mastercard, Visa, American Express, and cash.

When does the booking window open?

Weekly schedules are released every Monday morning at 10am.

When do classes need to be cancelled?

Classes must be cancelled 12 hours before the scheduled class or your credit will be forfeited. Classes can be cancelled online or by calling the studio at (212) 242-3330.

How will I know when I am taken off the waitlist and added to a class?

You will receive an email and a call notifying you. If you are on the waitlist, but do not get into the class, your class credit will be placed back into your account. Should you decide that you are not able to take a class that you are on the waitlist for, please be sure to remove yourself from the waitlist to avoid losing your credit. You will receive an email and a call notifying you. If you are on the waitlist, but do not get into the class, your class credit will be placed back into your account. Should you decide that you are not able to take a class that you are on the waitlist for, please be sure to remove yourself from the waitlist to avoid losing your credit. 

Can I purchase gift certificates?

Yes. You can purchase gift certificates online or in the studio. To purchase online, please click here, enter your preferred amount, tell us when you'd like it to be delivered, add a personal note and we'll handle the rest. 

Do you offer student discounts?

We do and we'd love to tell you more about them. Please call the studio for more information (212.242.3330). 

Are there are any age requirements for riding at SWERVE?

Yes. We do not permit children under the age of 13 to ride at SWERVE. For riders aged 13-18 years old, you must be accompanied by an adult or present a signed liability form at your first ride if you will not be accompanied by an adult.

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